Time Medics
Support and enquiries

Contact Us

Write to the support team about a booking, a payment, your account, or joining Time Medics as a doctor. WhatsApp is the fastest route, email is the fullest one, and both reach the same people.

One thing worth being clear about: the doctors work around the clock, the support team does not. You do not have to wait for office hours to see a doctor, and you should not wait for the support team if you are unwell now.

Support Team09:00 to 20:00 CET and CEST
WhatsApp+44 7887 089736Emailinfo@timemedics.com
Unwell right nowYou do not need to contact support to be seen. Describe your symptoms, choose a doctor, and speak to them by video at any hour.Start a consultationFrom 20 GBP. You see each doctor's fee before you pay. No signup required, and nothing is charged until you confirm.
24/7
Doctors, every day of the yearConsultations run through the night, at weekends and on public holidays. You never need the support team to be awake in order to see a doctor.
09:00 to 20:00
Support team, CET and CESTQuestions about a booking, a payment or your account are answered inside these hours, in Central European time.
7 days
Follow up with your own doctorAfter a consultation you can message the doctor who saw you for a week, at no extra cost, without booking again or repeating your history.

Do not use this page in an emergency

Time Medics is not an emergency service, and WhatsApp and email are not monitored for urgent messages. If you have chest pain, difficulty breathing, heavy bleeding, a serious injury, or signs of a stroke, contact your local emergency number or go to the nearest emergency department.

Support Hours

The doctors keep one clock, the office keeps another

Doctors on Time Medics set their own hours, which is why somebody is always available at four in the morning. The support team works to Central European office hours instead. Both statements are true at the same time.

Doctors: 24 hours a day

Video consultations run 24 hours a day, including weekends and public holidays, in whatever time zone you have landed in. You book directly, as a guest if you prefer, without going through anybody on this page.
See how a consultation works

Support Team: 09:00 to 20:00

Hours of Operation: Our support team is available from 09:00 to 20:00 Central European Summer Time (CEST) during daylight saving time, which runs from the last Sunday in March to the last Sunday in October. Outside of these months, we operate on Central European Time (CET), with the same service hours.
Scope of support

What the support team can help with, and what it cannot

Sending your question to the right place is faster than sending it to us first. This is the honest division of labour between the office and the consulting room.

Write to support about

Bookings and appointments
An appointment you cannot find, a time you need to change, or a consultation that did not start when it should have.
Payments and charges
A fee you do not recognise, or a question about what you were charged. Each doctor sets their own fee, so the amount varies with the doctor you chose.
Account access
Trouble signing in, or a booking made as a guest that you now want linked to an account. Booking itself never requires an account.
Something technical went wrong
Camera, microphone or connection problems during a video consultation, or an email that never arrived.
Joining as a doctor
Applications, verification and anything else clinicians need before they start taking consultations.

What support cannot do

  • Support cannot give medical adviceThe people answering WhatsApp and email are not your doctor. Clinical questions belong with the doctor who saw you, and messaging them stays free for seven days after the consultation.
  • Support cannot issue or change a prescriptionPrescriptions come from the doctor by email, where medication is clinically appropriate, and you take that to a local pharmacy. Controlled drugs cannot be prescribed at all.
  • Support is not an emergency lineIt is not staffed around the clock and it is not monitored for urgent messages. If the matter is urgent, contact your local emergency number rather than us.
Still unsure who to ask? Send it to support anyway. Being pointed to the right place costs you one message.
For clinicians

Join Our Medical Team

Interested in joining Time Medics as a healthcare provider?

Doctors on Time Medics set their own hours and their own fees, and see patients by video wherever those patients happen to be. Applications start on the signup page.

How to Get Started

  1. Apply through our application page
  2. Download the app to begin connecting with new patients

Need Help?

For any questions about registration or technical support, feel free to reach out to us at:
info@timemedics.com
Who you are dealing with

Company and registered office

Time Medics is the trading name of a registered UK company. The details are here so you can check them for yourself rather than take our word for it.

Registered name
Holiday Medics Ltd, trading as Time Medics
Registered in
England and Wales
Company number
16231890
Registered office
2 Judge Link, Langdon Hills, Basildon, SS16 5NR, England
The registered office is an address for company correspondence. It is not a clinic, there is no walk in service there, and post is far slower than WhatsApp or email. Read the terms of service and the privacy policy if you would rather know exactly what is held, and on what basis.
Ready when you are

If it is medical, you do not need to wait for us.

Support hours are for questions about bookings and accounts. A doctor is available now, whatever the time where you are, and you can be describing your symptoms in about a minute.

  • No signup required
  • From 20 GBP
  • Open 24/7
Start a consultationMessage support on WhatsAppTime Medics is not an emergency service. In an emergency, contact your local emergency number.